Richard Gatete Magarura, Head of Customer Experience at Old Mutual Life Assurance, shares his insights on the launch of the myOldMutual digital self-service portal, aimed at enhancing customer experience and increasing insurance uptake in the country. Photo taken at UAP Nakawa Biz Park on Monday, July 8.
Old Mutual Life Assurance has taken a significant step forward in its quest to enhance customer experience and increase insurance uptake in the country. The company has launched a digital self-service portal, myOldMutual, which allows customers to access their policy information, perform various tasks, and manage their financial lives with ease.
According to Richard Gatete Magarura, Head of Customer Experience at Old Mutual Life Assurance, the portal is designed to provide customers with a convenient, flexible, and transparent way to interact with the company. “Our customers can now access their policy details, premium statements, and payment information from anywhere, at any time, using their mobile devices or computers,” he explained.
Magarura emphasized the importance of security and confidentiality, stating that the portal is protected by multiple layers of authentication and encryption. “We take our customers’ privacy very seriously, and we have implemented robust security measures to ensure that their information is safe and secure,” he assured.
The portal has already seen significant adoption rates, with over 250,000 customers accessing it in June alone. Magarura attributed this success to the company’s commitment to customer-centricity and innovation. “We are constantly seeking ways to improve our customers’ experience, and the myOldMutual portal is a testament to our dedication to excellence,” he said.
By providing customers with real-time access to their policy information, the portal empowers them to take control of their financial lives and make informed decisions about their future. Additionally, the portal offers a range of features, including policy management, beneficiary management, claims management, payment management, and document management.
The portal is available 24/7, and customers can access it using their mobile devices or computers. Magarura encouraged all customers to explore the portal and discover its benefits for themselves.
The MyOldMutual portal is a significant step forward for Old Mutual Life Assurance and the life assurance industry as a whole. With its user-friendly interface, robust security features, and convenient functionality, it is poised to revolutionize the way customers interact with life assurance companies.