Airtel Uganda’s digital app, MyAirtel, has achieved a significant milestone, surpassing 500,000 monthly active users. This accomplishment highlights the growing demand for digital solutions in Uganda’s economy. With over 3 million downloads, the app’s popularity is evident, indicating a strong brand presence and potential for further user adoption.
“We’re thrilled to see our customers embracing the MyAirtel App, which demonstrates their confidence in our digital platform,” said Daniel Odaka, Airtel Uganda’s Digital Channels Manager. “Our goal is to provide a seamless and convenient experience, making it easy for customers to manage their accounts and transactions. We want our customers to feel like they have a direct lifeline to Airtel in the palm of their hands.”
The app’s success reflects Uganda’s expanding digital landscape, with over 13.3 million internet users and 68% mobile phone penetration. As internet usage continues to rise, mobile app usage is expected to surge, driving financial inclusion and streamlining daily activities.
“The app makes it easy for me to send money to a person and to a bank account. Immediately you place in someone’s name, it confirms and you don’t need to go through the long process. I also love the freebies you get when you spin the wheel,” said Racken Kobusingye, an Airtel Uganda customer and MyAirtel App user.
“I love using the Airtel App because it makes purchasing voice/data bundles easy for myself and purchasing for other people. I no longer have to remember so many USSD codes,” added Brian Balmoi, another satisfied customer.
“MyAirtel App serves as a prime example of how digital solutions can empower Ugandans and pave the way for a more convenient and interconnected future. The app’s focus on user experience, with features like data usage management and rewards, reflects Airtel Uganda’s commitment to innovation and responsible digital participation,” Odaka remarked.
